Common questions & answers
FAQ
Pre-launch
Our pre-launch means that we do a small pre-release with taste samples of upcoming collections. Other and more collections will be released continuously during the spring of 2025. Be the first to wear abcM!
ABCM is the abbreviation for "a brand called M" where the M stands for Malin.
You can read more about Malin, ABCM, our Mission & Vision and brand promise HERE
Delivery & order
At present, we only deliver in Sweden.
Orders to Sweden are handled by PostNord and we offer two delivery options based on the purchase value: Bill of lading (under SEK 5,000) and REK (over SEK 5,000).
Bill of lading includes home delivery, while REK delivers to the delivery location.
Our packages are adapted to the size of the letter bin and can on most occasions be delivered directly in your letter bin. In exceptional cases, if the package does not fit, it will be carefully placed outside your door.
Please note that in accordance with PostNord's policy, the courier will assess the safety of leaving the package or choose to return it.
Shipping costs SEK 39 within Sweden.
If you wish to cancel or update your order, you should contact customer service as soon as possible.
Contact us and mark your message with "cancel/change" and state your order number and explain what we can help you with. ATTENTION! We can only cancel or change an order if it has not advanced too far in the packaging process or has already been shipped.
If you should discover a defect on your jewelery when you unpack it, contact our customer service and we will help you. Enter your order number and information for quick processing.
Exchange & return
We offer a 14-day right of withdrawal for purchases on the website. The right of withdrawal period starts counting from the day you receive your order or, in case of split delivery, the last part of your order. Manage your return HERE.
You can read more about how to make a return HERE.
Unfortunately, we are unable to carry out exchanges. Return your product and place a new order on our website. Notify in the form about a new purchase and you will receive a free shipping code for your new order.
Complaint
Materials & craftsmanship
Each piece of jewelry is created by our Master Goldsmith & Creative Director Malin Carrick and is made in close collaboration with selected ateliers.
Malin has accumulated extensive experience and knowledge with her more than 30 years as a designer, goldsmith and product developer. She has worked together with some of the most respected names in the jewelery industry, such as Gaudy, Efva Attling, Drakenberg Sjölin, by Sofia Wistam and others and has a solid education in both the goldsmith's craft, design and 3D CAD. Read more about Malin HERE .
A master goldsmith is an experienced craftsman who specializes in creating, repairing and designing jewelry and objects from precious metals such as gold, silver and platinum. The title means that the person has undergone extensive training and passed a master's exam to demonstrate their skill. Master goldsmiths combine artistic flair with technical expertise to deliver high-quality craftsmanship, such as jewelry making, gemstone setting, and engraving.
Each piece of jewelry is created by our Master Goldsmith & Creative Director Malin Carrick and is made in close collaboration with selected ateliers in Sweden, Europe and Thailand
Our partners are carefully selected for their long-term commitment to quality, environment and sustainability. Those we work with today are certified according to both ISO 9001 and ISO 14001.
We always use recycled metals. In our jewelry collections, we use recycled sterling silver 925 and Vermail plating with 18 carat gold and 2.5 microns. In our Fine Jewelry we use solid metals, traceable, conflict-free diamonds or lab grown diamonds.
In our jewelry collections, we use 925 sterling silver as the base material and gild it with a layer of 18K red gold through a technique called Vermeil. This means that the jewelery itself is mostly 92.5% recycled silver, mixed with 7.5% recycled alloy metals to provide strength and durability.
The gilding, or plating, consists of 18K red gold and is applied to a thickness of 2.5 microns, which is significantly thicker than traditional gilding. This thickness makes our jewelry not only look exclusive but also more durable and durable for daily use.
With this technology, we combine durable materials with luxurious design to create jewelry that both feels and looks like real gold, but is more accessible and responsibly made. Read more about Vermail HERE.
Jewelery care
In order for your jewelery to retain its luster and be used for a long time, you need to take care of it. All jewelery wears with use and after a while they get a patina that can be seen as beautiful or that you might want to have restored. Read more about how to take care of your jewelery HERE.
Store your jewelery separately in soft bags or jewelery boxes to avoid unnecessary scratches and tangles.
We always recommend that you remove your jewelery during physical activity, showering, bathing and swimming to avoid unnecessary damage, discoloration and wear. This applies regardless of whether the jewelery is in solid metal or vermeil. Read more about how to take care of your jewelery HERE .